DAT Baggage Assistance

If your baggage is damaged during a flight operated by DAT airline, contact the Lost & Found office at the arrival airport immediately, which will draw up a document with you, called PIR (Baggage Irregularity Report), necessary to provide you with the assistance you need.

Once you have the PIR you will have to make a complaint by sending an email to assistenza@scaliagroup.com within 7 (seven) days of the inconvenience.

The email must contain:

• personal and contact data: name, surname, email and telephone number;
• photograph or scan of the PIR;
• photograph or scan of your boarding pass;
• photographs of damaged baggage: photos of the damage and the brand of the suitcase;
• baggage purchase receipt/invoice, if requested;
• general information on baggage dimensions;

After the complaint has been examined, you will be entitled to have your baggage repaired or to be issued a voucher of up to €67 as per the DAT General Conditions of Transport. The voucher can be spent at Scalia Bags stores and online at scaliagroup.com

IMPORTANT

1. replacement of baggage is not foreseen;
2. the assessment of baggage damage is carried out by DAT and Scalia Group;
3. the baggage must not be disposed of as we guarantee, where possible, the repair of the same. Furthermore, when making a complaint, it is necessary to send photos of the damaged baggage;
4. Scalia Bags stores are not authorized to evaluate damaged baggage and collect complaints, this activity is carried out at our assistance center;
5. for information and support, you can send an email to assistenza@scaliagroup.com and/or reclami@flydat.it