Customer Care

Attention to customer needs and the choice of high-quality products are the strengths of Scalia Group, which dedicates maximum attention to Customer Care to be available to the customer at 360 degrees: in a Customer Relationship Management perspective, the customer is assisted before, during and after the purchase.

In every Scalia Group store in Palermo, the customer is accompanied throughout the entire purchasing process: the promptness and availability pre-sales are combined with the kindness of the qualified staff during the purchasing decision, up to the post-sales assistance. In fact, Scalia Group can boast an excellent service and repair laboratory of brands like Samsonite , Roncato , The Bridge , Piquadro and many others.

A point of reference for customers and suppliers, the Scalia Group assistance center is among the national leaders in the sector. Aware of this excellence that goes beyond the borders of Sicily, Scalia Group considers the Palermo Assistance Center one of its success factors: it is a specialized assistance laboratory characterized by cutting-edge machinery and enhanced by highly qualified personnel.

All this allows Scalia Group to be able to guarantee warranty extensions on products and above all timely assistance in case of breakdowns or malfunctions to contribute to the full satisfaction of the customer, followed with the utmost care even after the purchase.